Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag an issue with a site we cover? This page explains what we can help with and how to get a response that's actually useful to you.
What We Can Help With
Crypto Casinos is an independent research and comparison site covering crypto casinos for US players. We're not a casino ourselves, we don't hold player funds, and we can't process deposits, withdrawals or account issues on behalf of any operator. With that in mind, here's what our team can genuinely assist with:
- Corrections or updates to information on a review — bonus terms, coin support, licensing details or anything else that looks out of date
- General questions about how we rank and score crypto casinos, including how the offers on this site are selected
- Feedback on the site itself — broken links, unclear explanations, or topics you'd like us to cover
- Press, partnership or content enquiries related to the site
What to Contact the Operator About Instead
Account-specific issues need to go to the casino directly, not to us. If your enquiry falls into any of the categories below, you'll get a faster answer by using the operator's own support channel — usually live chat or a support email listed on their site:
- Deposit or withdrawal problems, including delayed or stuck crypto transactions
- Identity verification (KYC) requests or account restrictions
- Bonus crediting, wagering progress, or a promotion that hasn't applied correctly
- Login issues, password resets or account closures
- Complaints about game outcomes or fairness on a specific bet
We review these sites, we don't run them, so we don't have access to individual player accounts or transaction records. If you're not sure who to contact, check the casino's own site for a "Support," "Help" or "Contact" link — most crypto casinos offer 24/7 live chat.
Before You Reach Out
A few things that might save you a message:
- Bonus terms, wagering requirements and withdrawal limits are covered in each individual casino write-up on our rankings page — check there first for the specific conditions attached to an offer
- Questions about whether a site is legal to use from your state fall into a genuine grey area for offshore crypto casinos operating in the US; we cover this generally in our reviews, but we can't give a state-by-state legal opinion, and you should check your own state's current gambling laws if you're unsure
- Tax questions on crypto gambling winnings are common — we're not able to give tax advice, and this is something a qualified tax professional should confirm for your situation
- If gambling has stopped feeling like entertainment, our Responsible Gambling page has tools and support resources, including the National Problem Gambling Helpline at 1-800-GAMBLER
How We Handle Enquiries
We read every message that comes in. Corrections and factual disputes are prioritized, since keeping our reviews accurate is the core of what we do — if you tell us a coin, bonus term or licensing detail is wrong, we'll look into it and update the page where warranted. General feedback and content suggestions are read but may take longer to action, and we can't guarantee a personal reply to every message.
We don't offer live chat or phone support ourselves. For anything urgent relating to an active casino account, contact that operator directly rather than waiting on us.
A Note on Independence
Crypto Casinos may earn a commission when readers sign up with a casino through links on this site. That relationship never decides where an operator ranks — our About Us page explains how reviews are put together, and messages pointing out where we've gotten something wrong are always welcome, commission or no commission.
Before contacting us about a specific casino's terms, it's worth double-checking the current details on the operator's own site, since bonus terms, coin support and withdrawal limits can change without notice.
Eligibility and Responsible Play
Nothing on this site is intended for anyone under the applicable legal gambling age in their state, and every casino we list sets its own minimum age requirement, typically 18 or 21. Crypto casinos covered here are licensed offshore, commonly in jurisdictions like Curaçao or Anjouan, rather than by any US state or federal regulator, and playing at them sits in a legal grey area for US residents that varies by state. If you have questions about whether that applies to you, checking your own state's current laws — or speaking with a legal professional — is the right next step, not a message to us.